Refund and Returns Policy

At Smash Tours and Travels, we strive to offer the best travel experiences possible. However, we understand that plans can change. This Refund and Return Policy outlines the terms under which refunds or returns may be applicable for bookings and services made through us.

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1. General Policy

All refund and return requests are subject to the terms and conditions set by our partner airlines, hotels, visa authorities, and tour operators. Smash Tours and Travels acts as an intermediary and follows the provider’s policies accordingly.

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2. Eligible Refunds

Refunds may be applicable in the following cases:

• Flight Cancellations: If your flight is canceled by the airline, you may be eligible for a full or partial refund, as per the airline’s policy.

• Hotel Bookings: Refunds depend on the cancellation window agreed upon at the time of booking.

• Tour Packages: Refunds for tours depend on how close to the travel date the cancellation is made. Late cancellations may incur full charges.

• Visa Services: Visa fees are non-refundable once processing has begun, regardless of the approval outcome.

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3. Non-Refundable Services

The following services are generally non-refundable:

• Visa application fees

• Service/processing charges

• Travel insurance premiums

• Last-minute or non-cancellable hotel/flight bookings

• No-shows or failure to comply with travel document requirements

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4. Cancellation Charges

Cancellation fees vary depending on the service provider and the timing of cancellation. These may include:

• Airline cancellation penalties

• Hotel cancellation or no-show fees

• Tour service provider charges

• Smash Tours and Travels service fee (if applicable)

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5. Refund Processing Time

• Refund requests will be initiated within 7–10 business days after receiving all required documentation.

• Actual refund timelines may vary depending on banks, payment gateways, or third-party providers and may take up to 30 working days.

• Refunds will be made using the original method of payment unless agreed otherwise.

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6. How to Request a Refund

To initiate a refund request, please contact our customer support team with the following:

• Booking reference number

• Full name of the traveler

• Reason for refund

• Supporting documents (e.g., cancellation notice, visa rejection letter)

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7. Disputes

If you are not satisfied with the outcome of your refund request, you may escalate the matter to our management team. Disputes will be handled fairly, in accordance with UAE consumer protection laws.

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8. Changes to This Policy

We reserve the right to modify or update this Refund and Return Policy at any time without prior notice. Changes will be effective immediately once posted on our website.